Basic Support

The Basic Support allows the user free access to an on-line community consisted of technical experts, long-time users, as well as new users of Certilabo. You can join any of the ongoing discussions or create a new one in order to receive expert and user opinions on your issues regarding any given aspects of the application. For further information on joining the forum please send an inquiry at contact@certilabo.com.

Advanced Support

The advanced support feature will provide you with an e-mail contact of our Certilabo Technical Experts. Your issues will be addressed personally by e-mail, in a prompt manner customized especially for your specific needs. You can purchase the Advanced Support package in your application accounts.

Enterprise Support

With the Enterprise Support package you gain direct access via telephone or Skype to our Certilabo Technical Experts who will stand by to address all of your issues regarding the software Mon-Fri, 8:00-16:00. You get face-to-face time with our professionals, that will make sure all of your issues and concerns are dealt effectively and efficiently. To purchase the Enterprise Support package please go to your application accounts.

Certilabo Webinar

The basic aspects of the Certilabo Software are covered with our Certilabo Webinar. The course guides you through all phases of using Certilabo:
  • Beginning with first-time registration
  • Assigning the roles to the users
  • Creating, approving and completing protocols
  • Filling out test data and using the rest of the software features, such as Work Group, Action and Certificates
For more information on the course and its’ time schedule, please write at contact@certilabo.com.

Certilabo Training

For any other more complex issues regarding the cleanroom validation process and the use of the Certilabo software tool in the most efficient way, we provide custom made training programs fully sculpted according to your own specific needs. To assess the conditions in your working environment, we need you to provide us with certain documentation and based on that, we determine your needs and we craft a customized training program. The program we suggest will be conducted over one or more days depending on the specific case. All training takes place at your sites and facilities. If you are interested in learning more about our training programs or getting a basic quotation, please contact us at contact@certilabo.com.

Basic

3 Devices
  • Basic Support
  • Operational Manual
  • License for 12/24/36 months
  • Unlimited Users

ENTERPRISE

10 Devices
  • Enterprise Support
  • Operational Manual
  • License for 12/24/36 months
  • Unlimited Users
  • Certilabo Webinar
  • Certilabo Training