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After purchasing an Application Account, you are able to chose from the following support tiers:

  • Basic Support - The Basic Support allows the user free access to an on-line community consisted of technical experts, long-time users, as well as new users of Certilabo. You can join any of the ongoing discussions or create a new one in order to receive expert and user opinions on your issues regarding any given aspects of the application. For further information on joining the forum please send an inquiry at contact@certilabo.com.

  • Standard Support - The standard support feature will provide you with an e-mail contact of our Certilabo Technical Experts. Your issues will be addressed personally by e-mail, in a prompt manner customized especially for your specific needs. You can purchase the Standard Support package in your application accounts.

  • Advanced Support - With the Advanced Support package you gain direct access via telephone or Skype to our Certilabo Technical Experts who will stand by to address all of your issues regarding the software Mon-Fri, 9:00-17:00. You get face-to-face time with our professionals, that will make sure all of your issues and concerns are dealt effectively and efficiently. To purchase the Advanced Support package please go to your application accounts.